Policies

Cancellation & Refund Policy:

• 100% refund for cancellations made at least 48 hours before departure.
• 50% refund for cancellations made between 24 to 48 hours before departure.
• No refund for cancellations made less than 24 hours before departure.
• Refunds will be processed within 15 working days.
• No refunds in force majeure cases.
• Bus breakdown → passenger shifted to next available bus.
• Breakdown before departure → refund or rebooking option.
• No refund if passenger leaves journey voluntarily.
• Discounted tickets are non-refundable.
• Arrive at least 30 minutes before departure.

Ticket Transfer Policy:

• Not allowed within 5 hours of departure.
• Each ticket can be transferred only once.

Travel Rules:

• Children above 4 years require full ticket.
• Below 4 years can travel without seat.
• 30kg luggage allowed free.
• Extra luggage: PKR 30/kg.
• Valid ID required at boarding.

General Terms & Conditions:

• Online refunds via original payment method.
• Company not responsible for third-party bookings.
• No liability for missed connections.
• Timing may vary due to conditions.
• Not responsible for accidents or delays.
• Not responsible for personal belongings.
• Right to refuse boarding in misconduct cases.
• No hazardous or illegal materials allowed.
• Follow staff instructions.
• Schedule updates via SMS/call.